In case direct TCP connectivity is not available or is not practical,
you can purchase a Helpdesk subsription service
to get a Helpdesk number (similar to the RPC number used in the RPC Subscription Service).
Refer to our Web site for a full list of licensing options.
Upon receiving your Helpdesk number and password, you should enter it in the Remote PC Client by selecting Helpdesk Setup from the Tools menu.
To initiate a helpdesk session, select Listen from the Connection menu on the Remote PC Client.
Make sure that "Use helpdesk proxy service" is checked, and press Start.
The Remote PC Client will start waiting for a call from helpdesk.exe and display the access code that should be sent to the remote user and entered in the text box in the helpdesk.exe window.
If the session password was not used, the access code will be just the Helpdesk number.
If using the session password, the password will be prepended to the Helpdesk number this way: password@helpdesk-number.